Shipping guidelines
Effective Date: January 1, 2024
Welcome to Polène! We are delighted to offer you a unique shopping experience, including a clear and transparent shipping policy. Please familiarize yourself with the following details.
Delivery Areas: We currently deliver across Europe. Please check the availability of delivery to your location before placing your order.
Shipping Fees: Shipping fees are calculated based on your location and the weight of your order. Details will be provided at checkout.
Processing Time: We strive to process and ship all orders within [number of days, e.g., 1 to 3 business days] after order confirmation.
Delivery Options: We offer various delivery options, including [specify available options, e.g., standard delivery, express delivery, pick-up point, etc.]. Details will be provided during the ordering process.
Order Tracking: You will receive a tracking number once your order has been shipped. This will allow you to track the status of your delivery.
International Delivery: For international orders, please note that duties and taxes may apply according to your country's laws. These costs are the responsibility of the recipient.
Partial Delivery: In some cases, your order may be shipped in multiple packages. You will be notified if this occurs, and each package will have its own tracking number.
Delivery Address: It is your responsibility to provide an accurate and complete delivery address. Issues related to an incorrect address are the responsibility of the customer.
Possible Delays: Delays may occur due to circumstances beyond our control, such as extreme weather conditions or logistical issues. We are committed to informing you of any delays.
Customer Service: If you have any questions or concerns regarding delivery, please contact us at mani.1392230@gmail.com.
Thank you for choosing Polène. We are here to provide you with a reliable and fast delivery service.
Best regards,
The Polène Team
Address: 16 Rue Emile Zola, Gennevilliers 92230
Phone: +33 753245841
Email: mani.1392230@gmail.com
