Guidelines for returns and refunds
Effective Date: January 1, 2024
Welcome to Polène! We are committed to offering products of the highest quality and exceptional customer service.
However, we understand that not everything always goes as planned.
That’s why we’ve developed a clear return and refund policy to ensure a smooth shopping experience.
Returns:
- Return Period: You have 30 days from the date you receive your order to request a return.
- Condition of Products: Products must be returned in their original condition, unused, with all accessories and original packaging.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product is defective or an error was made on our part.
Refunds:
- Processing Refunds: Upon receiving the return, we will conduct an inspection. Once the return is approved, the refund will be processed within 5 business days.
- Refund Method: Refunds will be issued through the same payment method used at the time of purchase unless otherwise agreed.
- Full or Partial Refund: The refund amount depends on the condition of the returned product. Damaged or used products may be subject to handling fees.
Return Procedure:
- Prior Notification: Before returning a product, please contact us at mani.1392230@gmail.com or by phone at +33 753245841 to obtain a return authorization and detailed instructions.
- Secure Packaging: Carefully pack the product in its original packaging or secure packaging to prevent any damage during transit.
- Required Information: Include a copy of the original purchase receipt and any other relevant information with the returned product.
Contact: If you have any questions or concerns regarding our return and refund policy, please contact us at mani.1392230@gmail.com.
Thank you for trusting Polène. We are here to provide you with an exceptional shopping experience.
Best regards,
Polène
